Technical Expertise
  • Adobe InDesign, Photoshop, Illustrator, Captivate and Dreamweaver
  • OpenText Web Experience Management (WEM), IBM Websphere CMS, WordPress, Wild Apricot, Entreweb
  • Lotus Notes
  • Techsmith Camtasia Studio and Snagit
  • Articulate Presenter, Quizmaker and Engage
  • Microsoft Office – Word, Excel, PowerPoint, Outlook
  • Mac OSX and Windows Environments
Professional Experience

Digital Technical Consultant 2014 – Present

  • Completed publishing for the SLF UK redesign project, worked closely with business partners to ensure content and design requirements were met.
  • Developed and maintained work-back schedules and milestones for Sun Life GIFs and the Advisor site.
  • Consulted and served as a subject matter expert representing the Web Publishing department and technologies used.
  • Supported the publishing of corporate website updates including,,
  • Managed content and DCCAS resources for publishing content to the Sun Life GIFs website, ensuring timelines were maintained and reached 100% of deadlines.

Freelance, Design & Web   2014 – 2015

  • Designed 2014 Conference materials, including booklet, signage and collateral materials.
  • Updated website look and feel using Wild Apricot to ensure consistency across the website, increased visibility, and usability from an end-user perspective.

Marketing Specialist / Production Artist   2014 – 2014

  • Completed day-to-day updates to marketing materials, ensuring updated branding regulations were followed.

Marketing Specialist / Graphic Designer   2012 – 2014

  • Supported the Product and Marketing team through document amalgamation, presentation creation and clean up, and graphic creation and sourcing.
  • Developed online training demonstrations for banking clients to assist with new technology and website functions/features as they became available.
  • Created written and Powerpoint learning aids for the sales force.
  • Created new marketing sales aids, web banners, HTML emails – all while maintaining brand.
  • Assisted at the 2012 Manulife Classic LPGA event, manning the Bank booth promoting brand awareness.
  • Joined the Manulife Bank Product and Marketing team to support presentation creation, web content administration and email communication.

Intermediate Instructional Designer   2011 – 2012

  • Developed computer-based training for a new customer relationship management tool for a sales force of 400 representatives. Achieved reaching 100% of milestones to date.
  • Implement live webinars as an effective strategy to create enhanced engagement amongst the sales force; sessions have been attended by over 200 sales representatives.
  • Create written learning aids on an ongoing basis to assist with new processes and complement training needs.
  • Establish a go-forward strategy for style consistency in all future training modules.
  • Demonstrate good practices in working independently and part of the team; work remotely and in the office with minimal supervision.

Web Content-Administrator / E-Marketing Specialist   2010 – 2011

  • Actively contributed to the new advisor website project; implemented strategy to manage data of multiple stakeholders in migrating from current agent website to new platform.
  • Supervised a staff of six and distributed workflow over an eight-week period in the migration of 3,000 content pages and 4,000 PDFs;  accomplished 100% of goals and timelines with complete accuracy.
  • Conducted quality assurance testing for content of new site prior to business User Acceptance Testing; ensured new content management tool requirements were met. Created user documentation for multiple business units including the E-Marketing area.
  • Attended research webinars to identify user requirements and benefits for end user.
  • Tracked and managed inconsistencies found during test execution; assisted with necessary corrections prior to User Acceptance Testing.
  • Facilitated face-to-face training sessions for new content authors; delivered with a high level of professionalism and enthusiasm.
  • Co-authored the creation of workflow requirements and content authoring to fully utilize benefits of new system.
  • Joined the Manulife team to support web content administration and email communication.


2005 – 2009

Pre-Press Supervisor – Guelph 2008 – 2009

  • Accepted a contract opportunity to fulfill position at The Guelph Mercury; supervised a team of six in conjunction with print jobs and press schedule ensuring all deadlines were consistently met.
  • Conducted individual year-end performance reviews and coaching sessions in a diplomatic and professional fashion.
  • Managed administrative functions; payroll submission, ordering and tracking of inventory.
  • Streamlined processes as a result of monitoring and tracking daily tasks; created new documentation and procedure changes to gain efficiencies.
  • Created and implemented a new procedure in processing new  advertisements that was later adopted by other Grand River Media newspapers.
  • Managed large commercial print projects, which included coordinating tasks with external clients and press department.

Pre-Press Technician / Ad Builder – Kitchener 2005 – 2008

  • Prioritized and organized material for the production department to achieve critical deadlines on both a daily and weekly basis.
  • Created procedure documentation for new team members of the pre-press department; cross-trained in all areas, documented processes and created comprehensive user guides for future training purposes.
  • Built newspaper advertisements, which included colour correcting photographs and preparation of files for print.

Sales Assistant – Kitchener 2005 – 2005

  • Managed clients concerns in regards to individual advertisements and ensured satisfactory resolution for all parties involved.
  • Prepared thorough layouts for production; proofed advertisements with clients for satisfaction and approved running of printed material.
Education & Professional Development

Conestoga College Institute of Technology and Advanced Learning
Instructional Technology in Adult Learning, 2011

University of Waterloo
Introduction to Flash 8, 2008

Conestoga College Institute of Technology and Advanced Learning
Advertising, Ontario College Diploma, 2003 – 2005

why, you ask?

You want to know more about me, that’s why!

I’m a pretty flexible gal and as you can see from the resume, it’s a mixed bag. I love project work, if I could build myself a position it would be one of ever-changing projects, and/or multiple going on at the same time, requiring problem solving and creativity.

I like to learn new things, I like change and I crave a fast-paced environment. Diving into the newspaper industry immediately following college, my body thrives on the hustle and bustle of regular deadlines and doing whatever it takes to get things done.

I like trial by fire, being thrown to the wolves, getting my hands dirty. I prefer to learn by doing rather than watching.

Tell me what you want. I’m a jack of all trades.