Technical Expertise

• Adobe InDesign, Photoshop, Illustrator, Captivate and Dreamweaver
• OpenText Web Experience Management (WEM), IBM Websphere CMS, WordPress, Wild Apricot, Entreweb
• Lotus Notes
• Techsmith Camtasia Studio and Snagit
• Articulate Presenter, Quizmaker and Engage
• Microsoft Office – Word, Excel, PowerPoint, Outlook
• Mac OSX and Windows Environments

Professional Experience

SUN LIFE FINANCIAL
Digital Technical Consultant 2014 – Present

• Completed publishing for the SLF UK redesign project, worked closely with business partners to ensure content and design requirements were met.
• Developed and maintained work-back schedules and milestones for Sun Life GIFs and the Advisor site.
• Consulted and served as a subject matter expert representing the Web Publishing department and technologies used.
• Supported the publishing of corporate website updates including sunlife.ca, sunlife.com, sunlifeglobalinvestments.com.
• Managed content and DCCAS resources for publishing content to the Sun Life GIFs website, ensuring timelines were maintained and reached 100% of deadlines.

NAEN
Freelance, Design & Web   2014 – 2015

• Designed 2014 Conference materials, including booklet, signage and collateral materials.
• Updated website look and feel using Wild Apricot to ensure consistency across the website, increased visibility, and usability from an end-user perspective.

MANULIFE FINANCIAL
Marketing Specialist / Production Artist   2014 – 2014

• Completed day-to-day updates to marketing materials, ensuring updated branding regulations were followed.

MANULIFE BANK 
Marketing Specialist / Graphic Designer   2012 – 2014

• Supported the Product and Marketing team through document amalgamation, presentation creation and clean up, and graphic creation and sourcing.
• Developed online training demonstrations for banking clients to assist with new technology and website functions/features as they became available.
• Created written and Powerpoint learning aids for the sales force.
• Created new marketing sales aids, web banners, HTML emails – all while maintaining brand.
• Assisted at the 2012 Manulife Classic LPGA event, manning the Bank booth promoting brand awareness.
• Joined the Manulife Bank Product and Marketing team to support presentation creation, web content administration and email communication.

KNOWLEDGE FIRST FINANCIAL
Intermediate Instructional Designer   2011 – 2012

• Developed computer-based training for a new customer relationship management tool for a sales force of 400 representatives. Achieved reaching 100% of milestones to date.
• Implement live webinars as an effective strategy to create enhanced engagement amongst the sales force; sessions have been attended by over 200 sales representatives.
• Create written learning aids on an ongoing basis to assist with new processes and complement training needs.
• Establish a go-forward strategy for style consistency in all future training modules.
• Demonstrate good practices in working independently and part of the team; work remotely and in the office with minimal supervision.

MANULIFE FINANCIAL (PROCOM ASSIGNMENT)
Web Content-Administrator / E-Marketing Specialist   2010 – 2011

• Actively contributed to the new advisor website project; implemented strategy to manage data of multiple stakeholders in migrating from current agent website to new platform.
• Supervised a staff of six and distributed workflow over an eight-week period in the migration of 3,000 content pages and 4,000 PDFs;  accomplished 100% of goals and timelines with complete accuracy.
• Conducted quality assurance testing for content of new site prior to business User Acceptance Testing; ensured new content management tool requirements were met. Created user documentation for multiple business units including the E-Marketing area.
• Attended research webinars to identify user requirements and benefits for end user.
• Tracked and managed inconsistencies found during test execution; assisted with necessary corrections prior to User Acceptance Testing.
• Facilitated face-to-face training sessions for new content authors; delivered with a high level of professionalism and enthusiasm.
• Co-authored the creation of workflow requirements and content authoring to fully utilize benefits of new system.
• Joined the Manulife team to support web content administration and email communication.

GRAND RIVER MEDIA,
THE GUELPH MERCURY & THE WATERLOO REGION RECORD
2005 – 2009

Pre-Press Supervisor – Guelph 2008 – 2009

• Accepted a contract opportunity to fulfill position at The Guelph Mercury; supervised a team of six in conjunction with print jobs and press schedule ensuring all deadlines were consistently met.
• Conducted individual year-end performance reviews and coaching sessions in a diplomatic and professional fashion.
• Managed administrative functions; payroll submission, ordering and tracking of inventory.
• Streamlined processes as a result of monitoring and tracking daily tasks; created new documentation and procedure changes to gain efficiencies.
• Created and implemented a new procedure in processing new  advertisements that was later adopted by other Grand River Media newspapers.
• Managed large commercial print projects, which included coordinating tasks with external clients and press department.

Pre-Press Technician / Ad Builder – Kitchener 2005 – 2008

• Prioritized and organized material for the production department to achieve critical deadlines on both a daily and weekly basis.
• Created procedure documentation for new team members of the pre-press department; cross-trained in all areas, documented processes and created comprehensive user guides for future training purposes.
• Built newspaper advertisements, which included colour correcting photographs and preparation of files for print.

Sales Assistant – Kitchener 2005 – 2005

• Managed clients concerns in regards to individual advertisements and ensured satisfactory resolution for all parties involved.
• Prepared thorough layouts for production; proofed advertisements with clients for satisfaction and approved running of printed material.

Education & Professional Development

Courses:
Conestoga College Institute of Technology and Advanced Learning
Instructional Technology in Adult Learning, 2011

University of Waterloo
Introduction to Flash 8, 2008

Diplomas:
Conestoga College Institute of Technology and Advanced Learning
Advertising, Ontario College Diploma, 2003 – 2005